To secure your property we take a holding deposit equivalent to one week's rent, this is put towards your total deposit (a maximum of five weeks rent) once reference checks have been approved and your move date set.
Should any information be withheld from Stevenson Whyte that results in you failing reference checks then unfortunately the deposit is non-refundable. Examples of this would be undeclared adverse credit (CCJs, arrears, bankruptcy) or falsifying information regarding your current living arrangements or employment. All adverse credit must be declared in writing (via email) whether satisfied or unsatisfied, so that permission to continue from the landlord can be sought before receiving the holding deposit.
At the end of your tenancy any cleaning and repairs are charged directly from the contractor, we DO NOT receive any commission or benefit from the contractor and would much prefer that the property is simply left clean.